F.A.Q. - Frequently Asked Questions

   

Q. Why can't I hear the audio on the web player.
Q. Why can't I watch the Archives programs, Message of the Cross and Study in the word.
Q. I had to miss an SBN program a few days ago, when will it be available on the Archives?
Q. I am having problems viewing the archives, which browser do you recommend?
Q. Can I watch SBN in different languages?
Q. Why are some SBN programs pre-empted by my broadcast tv, cable or satellite provider?






Q. Why can't I hear the audio on the web player.

    A. In September 2017, Apple introduced a new autoplay policy for Safari (starting with v11 on OSX) and iOS. Google will introduce their new policy for Chrome 66 for Desktop and Mobile later this month. This policy change imposes new security rules on web video. It is intended to improve a user’s browsing experience by eliminating distractions and potential surprise when media automatically plays back unmuted content. Both Apple and Google indicate that this will provide users with more control over autoplay capabilities for websites visited.

    In these browsers, additional preference and settings options are available to enable or disable autoplay or disable audio altogether. These options also provide users greater control of bandwidth/power consumption on their mobile devices. It is our understanding that Apple and Google will introduce an automated approach in which the browser determines autoplay behavior.

    Google has stated that they will ship the newest version of Chrome in mid-April. It is our hope that users experiencing issues in Chrome (on both Desktop and Android versions) will have a more stable video viewing experience once the new version is available. Otherwise we currently suggest Mozilla Firefox for browsing our websites.

    What this means in short, is that audio and video files automatically start with MUTED mode enabled when selected within Google and Safari browsers. Users will need to choose to unmute the audio once playback begins.


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Q. Why can't I watch the Archives programs, Message of the Cross and Study in the word.

    A. When you first land on the "Archive" page of the Sonlife TV website at... https://sonlifetv.com/archives.html,
    the archives are automatically set to play 'Family Worshiop Center Services'.

    To move to the Program Category that you want to view, choose the category of the program that you want
    to view from the list across the top of the player, and CLICK on it. (You can scroll through the list of programs
    by clicking on the right and left arrows).

    Once you have 'clicked' on you chosen category, the archived programs in that category should now show
    as thumbnails at the bottom of the player with the dates they were recorded.

    Scroll through the list and choose the particular program that you want to view and click on the thumbnail.

    Your chosen program should now play in the player.


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Q. I had to miss an SBN program a few days ago, when will it be available on the Archives?
    A. As ALL our Archived programs have to edited for content and sometimes re-edited, it can take a
    few days to get them on the Archives.

    We try our best to keep them up-to-date but sometimes other projects crop up and delay the editing
    process, but you can rest assured that we do try our best to keep things up-to-date.

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Q. I am having problems viewing the archives, which browser do you recommend?
    A. In order to view our archived programs we recommend that you install and use the latest version of Mozilla Firefox.

    You can download the latest version of Firefox by 'CLICKING' the following link....
    https://support.mozilla.org/en-US/products/firefox

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Q. Can I watch SBN in different languages?
    A. You can view many of our 'live' and recorded programs on the Sonlifetv website and via our SBN NOW app in English, Spanish and Portuguese.

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Q. Why are some SBN programs pre-empted by my cable or satellite provider?
    A. For SBN programming that airs on Broadcast Stations, we are required by the FCC to allow 3 hours of local programming during the week. We generally try to schedule this to happen as late as possible, 3 days a week, as to not interrupt main programs.  If our broadcast channel is carried on Cable or Satellite, it will also be pre-empted.

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