F.A.Q. - Frequently Asked Questions


Q. How do I check for software/channel updates for my Roku?
    A. Follow the instructions below to manually check for software and channel updates.
    1. Press on your remote to open the main screen.
    2. Scroll up or down and select Settings.
    3. Select System.
    4. Select System update.
    5. Note: The System update screen displays the current software and build version, along with the date and time of the latest update.
    6. Select Check Now to manually check for updates.

    If there is new software available or there are updates for your channels, then your Roku device will download and install them automatically and once completed, your Roku device will reboot.

Q. Why did the SBN NOW app stop working on my Roku at the end of May?
    A. Roku updated their firmware, on all current-generation Roku streaming players and Roku TV models before the end of May, and we have updated the SBN NOW app to match the new settings. The SBN NOW app will ONLY work on Roku with the new/latest firmware settings.

Q. Why are some SBN programs pre-empted by my cable or satellite provider?
    A. For SBN programming that airs on Broadcast Stations, we are required by the FCC to allow 3 hours of local programming during the week. We generally try to schedule this to happen as late as possible, 3 days a week, as to not interrupt main programs.

Q. Why is my Roku Channel no longer working?
    A. We would suggest removing the old Sonlife TV channel and replacing with the new SBN NOW channel. Instructions can be found by CLICKING HERE.

Q. Why can't I get SBN on Cox Rhode Island anymore?
    A. Cox has chosen to remove SBN from their channel lineup. We are still working to have them reconsider their position. Since we do not know when or if the channel will be added back, SBN is available on these other systems if you would like to change providers:
    Verizon – Channel 297, Dish – Channel 257, DirecTV – Channel 344, Roku, Apple TV

Q. What is your Mailing address?
    A.Jimmy Swaggart Ministries, PO Box 262550, Baton Rouge, LA. 70826

Q. What is your Shipping address?
    A. Jimmy Swaggart Ministries, 8919 World Ministry Ave, Baton Rouge, LA. 70810

Q. How can I make a Donation to the Sonlife Broadcasting Network (SBN)?
    A. CLICK HERE to make a Donation via our Shop at JSM.